Return or exchanging an item
There is a no refund policy on a hat or a headpiece unless it is faulty or you did not receive what you originally ordered.
I received the wrong item or the item was faulty:
If the item you received is not what you originally ordered, or is faulty please contact us quoting your order number, your name and address, details of the product, the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Discount codes & vouchers:
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
Please note:
-- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
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