In the unlikely event of returning your purchase, you must apply for a Returns Merchandise authorization (RMA) code in order to assist your return within 48hours of receiving your product. You must obtain your RMA code by simply completing and emailing the RMA application form to crystalsandco@gmail.com. A code will be emailed to you that day (once received by 4pm) and once reason for return has been cleared by CrystalsandCo.
Please note Returns will be not processed without an RMA code and will be returned to the sender.
Be aware there are no returns on:
* Earrings
* Custom Made products made especially for an individual customer
When you have received your RMA code, return your item within the 7 days of delivery of your purchased items, unworn and with its original packaging. Please also include a copy of the CrystalsandCo receipt originally sent to you with your RMA code written on it.
Returning items is at your expense and your responsibility. CrystalsandCo. com will not be responsible for any return shipments that are lost, thus we advise you return the product by registered post service for your protection. CrystalsandCo.com will not take responsibility for any return shipments that are damaged while in return transit. For more information have a look at our Company Policy section.
Your refund will be made within 30 days when purchase has been returned to CrystalsandCo. Your refund will be made through the same method as your original payment and does not include original delivery charge.
Returns must be sent to CrystalsandCo, Office Suite 12, Nutgrove Retail Park, Nutgrove Avenue, Dublin 14, Ireland. | 
